TERMS AND CONDITIONS

All orders and transactions between Japanya Ltd and the customer are accepted on these terms and conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.

Trading Address

Japanya Ltd's trading address is 3 Lawrence Road, Pinner, HA5 1LH, United Kingdom.

Customer Location

We currently accept orders from within the UK and the countries listed below.

If your country is not listed please feel free to contact us for consideration by email.

Our prices are quoted in UK Pounds. For customers outside the UK, your credit card company will exchange the amount charged to the currency of your country at the current rate. Please note it is the responsibility of non-EU customers to pay customs and import duties in their own countries.

Methods of payment - Credit/Debit Card

We accept all major credit cards including Mastercard, Visa, Switch, Solo and Discover.

When paying using the PayPal Express checkout our website links to the PayPal website where you will be able to confirm your payment/shipping details before being returned to the Japanya website to complete your order.

Methods of payment - Cheque

We also accept payment by UK cheque. Cheques should be made payable to Japanya and posted along with your order number to our trading address. Goods cannot be dispatched until the cheque has been cleared. Please allow up to seven working days.

VAT

All product prices and delivery charges include UK Sales Tax (VAT) at 17.5% where applicable. Please note we do not charge VAT on books and children's clothes.

If your delivery address is a non EU country, VAT will be automatically discounted at checkout.

Our VAT Registration Number is 867 9114 83.

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Product Availability

All products available for sale are kept in stock at the time of order, but if a product is subsequently found to be out of stock we will contact you with details of your order's revised timescale and to give you the opportunity to cancel your order.

Order Confirmation

Once your credit card payment has been accepted or if you have paid by cheque, once this has cleared, you will be sent an email acknowledging our acceptance of your order within 24 hours.

Faulty or Incorrect Goods

If a product is faulty or damaged or is not what you ordered, we will be happy to exchange or refund the item within 30 days subject to item availability. In these circumstances we will pay for the reasonable* delivery for return of the goods. Please email us or write to our Trading Address (see above) with your order number and the details of the item(s).

We cannot be held responsible for damage due to general wear and tear or from a failure to follow the care guidelines.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery.

Cancelling your order because it is unwanted

Customers can cancel their order within 14 days of receipt of goods. Goods must be returned in their original condition* with the packaging supplied. Pierced earrings may not be returned unless faulty. Refunds will be processed within 14 days of receipt of returned goods. Return carriage costs are the customer's responsibility. Please note, for UK standard (not special) delivery orders of less than £100, in addition to refunding the cost of the item(s) we will refund the original delivery charge. If only part of a multiple item order is being returned only the cost of the returned item(s) will be refunded.

* Please ensure when trying on your robe that you are not wearing perfume/deodorant which may leave a scent or mark on the article. We reserve the right to charge a £2 fee per returned kimono/yukata/happi (for their pressing and refolding).

Returning Goods

In the event that goods need to be returned to us, please obtain a proof of postage certificate from your post office, in case the package fails to reach us. Japanya will accept no responsibility for returned items until they are on company premises.

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Shipping Policy

We charge by weight according to the table below.

• Royal Mail UK standard delivery generally takes 2-5 working days (not guaranteed) from the date your order is placed. A signature may be required on arrival.
  (Please note, the above conditions do not apply if payment is made by cheque.)
• Royal Mail UK special delivery guarantees delivery within 1-2 working days from when your order is placed. A signature will be required on arrival.  For same day dispatch/ next day delivery (Monday to Friday only) the deadline for placing your order is 2pm.
  (Please note, the above conditions do not apply if payment is made by cheque or if Royal Mail is unable to offer a guarantee due to industrial action or if our office is closed during holiday periods - information regarding office holiday dates will be posted on the shopping basket page.)
• Royal Mail worldwide delivery generally takes 10-14 days from the date your order is placed.

We reserve the right to use a courier service for larger orders within the UK, and in such circumstances the customer will always be notified by email of our decision to alter the delivery method.

Weight up to	UK standard	Europe	Rest of the world
100g	£1.75	£2.00	£3.00
500g	£3.50	£4.00	£8.00
1kg	£4.95	£6.00	£12.00
1.5kg	£4.95	£8.00	£15.00
Above 1.5kg	£4.95	£10.50	£22.00

Weight up to	UK special
100g	£5.50
500g	£6.50
1kg	£7.95
1.5kg	£7.95
Above 1.5kg	£7.95

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Refunds

Full refunds will be in the form of the original method of payment. In the case of partial refunds, if a refund by the original method of payment is not possible it may be necessary to make this in the form of a UK cheque.

Credit Card Security

Credit card information is encoded using 128bit SSL (Secure Socket Layer) protocol for your protection. This means all your transactions are encrypted and fully secure.

Images

All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 14 days and receive a full refund of the purchase price paid.

Handling Complaints

There may be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint and to process your complaint confidentially. If you have a complaint, please send us a letter to Japanya's trading address (see above) or email us. We will endeavour to give you an answer within 3 working days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.

Our Right to Cancel

We reserve the right to decline or cancel any order prior to delivery for any reason. Examples of when we might do so include:

* where products you have ordered are out of stock; or
* if the order contains incorrect information, such as name, address, order details; or * if we are unable to confirm the postal address
* if we believe the order is fraudulant

If we decline or cancel an order we will refund all amounts paid by you in respect of that order.

Please note your statutory rights are not affected by these terms and conditions.

Last updated 1/1/2010

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