HELP

General

Ordering your Japanya products is very simple. Just browse the website using the product links on the left hand side, select the category of the product you want to find and go from there. Alternatively, you can use our 'Search' button to search the site for what you need. When you see an item you want just click the 'more info' button to see more information on it. To add an item to your shopping basket click the 'Add to Basket' button.

Customer Login

When you have found everything you need, click on the 'Proceed to Checkout' button. From here you will be presented with the login page where you have the option to register as a new user or of logging in if you are an existing customer. In addition to following the above route to login, you can login prior to choosing your products by clicking directly on the 'login' button. If you are an existing customer you can login by entering your email address and password. If you have forgotten your password follow the 'forgotten password' link. If you are a new customer you can register by clicking on the 'Register' button.

Payment

Credit card information is encoded using 128bit SSL (Secure Socket Layer) protocol for your protection, as identified by the 'closed lock' icon and the URL that begins with https://. This means all your transactions are encrypted and fully secure.

Paying using the PayPal Express Checkout

No login is required if you are a PayPal account holder and choose the PayPal Express Checkout option.  When using this option you will be directed to the PayPal login page where you will be asked to login and confirm your payment/shipping details before being returned to the Japanya site for confirmation of your order.

Order Confirmation

Once your order has been accepted you will be sent an email acknowledging our acceptance of your order within 24 hours. Please contact us if you do receive an email confirmation. It may be that the email address we have been given is incorrect  or it may be that there has been a problem with payment.

Your account

If you are a registered customer, when you login, you will be directed to your account page. This presents you with various options including tracing your order history and changing the details you have registered with Japanya.

Having problems logging in or adding items to your shopping basket?

We use session-only cookies to help track your identity during the time you are on our website.  If you are using a computer where the cookies are turned off (check your browser setting on "tools/internet/privacy" ) you will be unable to place orders.

What session timeout means?

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. The server automatically disposes of sessions that have been idle for a long period. This prevents sessions that have not been closed in a controlled way from claiming server resources indefinitely. The timeout period is currently set at 30 minutes.

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Browser

The Japanya website has been developed to allow everybody with access to a personal computer with internet connectivity, on which a recent web browser has been installed, to work with the applications. Although care is taken not to rely on browser specific features the tool does not support all/old browser versions.


The web applications have been tested with the following browsers:

If you experience problems that could be related to a specific browser type, please first try one of the (freely available) browsers mentioned above. We do appreciate reports on browser specific problems to help us make the tools support more browsers.


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